nuztar Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how nuztar ("nuztar", "we", "us", "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you", "Player", "User") who access or use the nuztar online gaming platform at nuztar.net ("Platform").

nuztar is committed to protecting the privacy and personal data of all Filipino players in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations ("IRR"), and the issuances of the National Privacy Commission ("NPC") of the Philippines.

By registering an account on nuztar or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the nuztar Platform.

2. Data Controller

nuztar is the personal information controller ("PIC") in respect of the personal data collected through the Platform, as defined under the DPA. nuztar determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine data protection law.

nuztar has designated a Data Protection Officer ("DPO") responsible for overseeing compliance with this Policy and the DPA. You may contact the DPO using the details provided in Section 15 of this Policy.

3. Data We Collect

3.1 Registration Data

When you create a nuztar account, we collect the following personal information:

• Full legal name;
• Date of birth (to verify you are 21 years of age or older);
• Email address;
• Mobile number;
• Residential address (city, province, Philippines);
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

To comply with PAGCOR requirements and Philippine anti-money laundering regulations, nuztar may collect:

• Government-issued Philippine identification documents (e.g., PhilSys National ID, passport, driver's licence, SSS/GSIS ID, PRC ID, voter's ID);
• Proof of address documents;
• Selfie or live photograph for identity matching;
• Proof of payment method ownership.

3.3 Financial Data

nuztar collects transaction data necessary to process deposits and withdrawals, including GCash account references, PayMaya/Maya account references, and Philippine bank account details. nuztar does not store full payment card numbers on its servers.

3.4 Gaming Activity Data

We collect records of your gaming activity on nuztar, including game sessions, wagers placed, game outcomes, bonus usage, and account balance history. This data is required for regulatory compliance, dispute resolution, and responsible gaming monitoring.

3.5 Technical and Device Data

When you access the nuztar Platform, we automatically collect certain technical information, including:

• IP address and approximate geolocation;
• Device type, operating system, and browser version;
• Session timestamps and duration;
• Pages visited and features used on the Platform;
• Cookie identifiers and similar tracking data (see Section 9).

3.6 Communications Data

If you contact nuztar's customer support team, we retain records of your communications, including chat transcripts, email correspondence, and support ticket history, for quality assurance and dispute resolution purposes.

4. How We Collect Data

nuztar collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in promotions;
• Automatically — through cookies, server logs, and similar technologies when you access the Platform (see Section 9);
• From third parties — including KYC verification providers, payment processors (GCash, PayMaya/Maya, Philippine banks), fraud prevention services, and PAGCOR or other regulatory authorities where required by law.

5. Purpose & Legal Basis for Processing

nuztar processes your personal data for the following purposes and on the following legal bases under the DPA:

6. Data Sharing

6.1 Service Providers

nuztar shares personal data with carefully selected third-party service providers who assist in operating the Platform, including KYC and identity verification providers, payment processors (GCash, PayMaya/Maya, Philippine banking partners), cloud hosting providers, customer support platforms, and fraud detection services. All service providers are contractually bound to process personal data only on nuztar's instructions and in accordance with applicable Philippine data protection law.

6.2 Regulatory and Law Enforcement Authorities

nuztar will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities where required or permitted by law, including for the purposes of regulatory compliance, anti-money laundering reporting, and law enforcement investigations.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of nuztar's assets, personal data held by nuztar may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. nuztar will notify affected players of any such transfer in advance where practicable.

7. Data Retention

nuztar retains personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and contractual obligations. The following general retention periods apply:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, as required by Philippine anti-money laundering regulations;
• Transaction and gaming records: Retained for a minimum of five (5) years from the date of the transaction, in accordance with PAGCOR requirements;
• Customer support communications: Retained for three (3) years from the date of the last interaction;
• Marketing consent records: Retained until consent is withdrawn and for one (1) year thereafter as evidence of consent;
• Technical and device data: Retained for up to twelve (12) months from collection.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with nuztar's data disposal procedures.

8. Data Security

nuztar implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the nuztar Platform;
• Encryption of sensitive data at rest on nuztar's servers;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments and vulnerability testing;
• Multi-factor authentication for administrative access to nuztar systems;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

While nuztar takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for keeping your nuztar account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

9. Cookies & Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files placed on your device when you visit the nuztar Platform. They help us recognise your device, maintain your session, remember your preferences, and understand how players use our Platform.

9.2 Types of Cookies Used by nuztar

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. These cannot be disabled without affecting Platform functionality.
• Functional Cookies: Remember your preferences such as language settings and responsible gaming limits you have set.
• Analytics Cookies: Help nuztar understand how players navigate the Platform so we can improve the user experience. Data collected is aggregated and anonymised where possible.
• Security Cookies: Used for fraud detection and prevention, including identifying unusual login patterns or suspicious activity on your nuztar account.

9.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the nuztar Platform, including your ability to log in or maintain a session. Strictly necessary and security cookies cannot be disabled as they are essential to the secure operation of the Platform.

10. Minors

nuztar's services are strictly intended for persons aged 21 years and above. nuztar does not knowingly collect personal data from individuals under the age of 21. If nuztar becomes aware that personal data has been collected from a person under 21, such data will be deleted immediately and the associated account will be closed.

11. Cross-Border Data Transfers

nuztar's primary data processing activities are conducted within the Philippines. Where it is necessary to transfer personal data to service providers or infrastructure located outside the Philippines (for example, cloud hosting services), nuztar ensures that such transfers are subject to appropriate safeguards, including contractual data protection clauses that provide a level of protection equivalent to that required under the DPA.

nuztar will not transfer your personal data to a foreign jurisdiction unless that jurisdiction provides an adequate level of data protection or appropriate safeguards are in place, as required by the NPC.

12. Your Data Rights

As a data subject under the Philippine Data Privacy Act, you have the following rights in respect of your personal data held by nuztar:

To exercise any of the above rights, please contact nuztar's Data Protection Officer using the details in Section 15. nuztar will respond to all verified data rights requests within thirty (30) days of receipt, as required by the DPA.

13. Complaints

If you have a concern or complaint about how nuztar has handled your personal data, we encourage you to contact our Data Protection Officer in the first instance (see Section 15). nuztar will investigate all privacy complaints promptly and respond within thirty (30) days.

If you are not satisfied with nuztar's response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines:

14. Policy Amendments

nuztar reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, nuztar will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The current version of this Policy, together with its effective date, will always be accessible on this page. Your continued use of the nuztar Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

15. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by nuztar, please contact our Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the nuztar Platform
• FAQ: Visit our FAQ page